Starting January 1, 2025, PIXERA software licenses will include an Update Access Pack (UAP), ensuring our customers always have access to the latest features and updates. This new system guarantees that your PIXERA experience stays cutting-edge and aligned with industry advancements.
By moving away from the major version (1.0, 2.0, 3.0) model, we will improve the reliability and stability of our software. This approach normalizes the cadence at which features are added and allows us to release new features as soon as they are ready.
 
 
Why the Update Access Package?
 
We are introducing the UAP system to speed up the development of new features and improve our responsiveness to user needs.

• Faster Feature Development and Customer-Centric Updates: By moving away from the major version (1.0, 2.0, 3.0) model, we will improve the reliability and stability of our software. This approach normalizes the cadence at which features are added and allows us to release new features as soon as they are ready.
• Enhanced Support and Documentation:  By regulating the workload of our development and support teams and removing the pressure of major release deadlines, we can provide a better product, improved documentation, and superior support.

 
How Does the UAP Work?
 

• 1-Year and 3-Year Access: New software licenses include access to PIXERA updates. After this period, your UAP will need to be renewed to access new versions.
• Optional Renewal: If you choose not to renew your UAP, you can continue using any PIXERA version released before your UAP expiration date. However, updates and new features released afterward will not be available.
• LTS Version Availability: A Long-Term Support (LTS) version of PIXERA will always be accessible.

 
 
LTS (Long-Term Support) Versions
 
The LTS versions are designed to provide stability and reliability for long-term projects. Each year, we will release approximately three LTS versions, and each version will be maintained for one year.

• What LTS Includes: Critical bug fixes and essential maintenance to ensure your systems remain stable and reliable.
• What LTS Excludes: New features and updates introduced in non-LTS versions. 

 

For PIXERA Hardware Users
 
PIXERA hardware dongles will continue to receive updates as long as the original PIXERA hardware is supported. If the dongle is removed and used with third-party hardware, a warning message will be displayed, and the dongle will convert to a software dongle. At that point, a UAP package must be purchased to regain update access.
 
How to Renew Your UAP
 
Renewing your UAP is straightforward and ensures uninterrupted access to PIXERA updates:

1. Contact Your Distributor: Our distribution partners are ready to assist with UAP renewals. They can extend your UAP expiration date for 1 or 3 years.
2. Seamless Transition: If there’s a gap between your UAP expiration and the renewal date, a prorated fee will apply to cover the time gap, ensuring you don’t miss a beat.

 
Example Scenario:
License Purchase Date: July 1, 2025
Updates Included Until: June 30, 2026
Renewal Date: October 1, 2026
New UAP Validity Period: Until September 30, 2027
Prorated Fee: Covers the gap from July 1, 2026, to September 30, 2026.
 

Why Choose the Update Access Package?
 
The Update Access Pack ensures PIXERA users always have access to PIXERA’s latest innovations, helping you stay competitive in the industry. Whether you’re upgrading for new features or relying on the stability of an LTS version, the UAP gives you the flexibility to choose what works best for your workflow. For further details or assistance, please reach out to your local PIXERA distributor or contact AV Stumpfl GmbH directly.
Let’s keep creating the extraordinary—together!